Contact
GET IN TOUCH
contact@arra-london.com
Our Customer Experience team is available via email at Monday - Friday, 9AM - 4PM GMT (excluding public holidays). We'll get back to your email within 24 business hours.
FAQs
Returns & refunds
Returns & refunds
Our chocolate is prepared to order and carefully packed. As a perishable product, we don’t accept returns or exchanges for a change of mind.
If your order arrives damaged, incorrect, or not as it should be, we’ll arrange a replacement.
Email contact@arra-london.com within 24 hours of delivery with your order number and clear photos
If a replacement isn’t possible, we’ll refund your original payment method. Please allow up to 7 business days for it to appear.
What are the delivery times?
What are the delivery times?
Orders are dispatched within 1 working day, excluding weekends and public holidays. Once shipped, you can choose between next-day or two-day delivery at checkout.
For full details, please see our Shipping Policy.
What are your sizing options?
What are your sizing options?
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Do you ship internationally?
Do you ship internationally?
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Shipping policy
Shipping policy
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